info@massenaelectric.com
(315) 764-0253
Residential
Massena Electric provides reliable, low-cost power to the town of Massena and surrounding communities.
Unmatched Reliability, Affordable Rates, and Exceptional Customer Service at Massena Electric
When Massena Electric was established in 1981, concerns arose regarding our ability to maintain the high standards set by our predecessors. Today, we proudly assure you that Customer Service remains our utmost priority. Our exceptional reliability, ranking among the best nationwide, and our affordable rates, among the lowest in the state, are a testament to our commitment. Moreover, our friendly and courteous office staff is readily available by phone or in person to assist you.
- January 1 through Memorial Day: Monday-Friday, 8:00 am to 4:30 pm
- Memorial Day through Labor Day: Monday-Friday, 7:00 am to 3:30 pm
- Labor Day through December 31: Monday-Friday, 8:00 am to 4:30 pm
With dedication to our community, we eagerly anticipate serving you for many more years to come!
Residential Rates
| Type | Cost |
|---|---|
| Customer Charge | $8.00 |
| Energy Charge ($/kWh) | $0.03854 |
| Sales Tax | 4% |
| Purchase Power Adjustment Charge (PPAC) | Fluctuates |
| *Supplemental PPAC | Fluctuates |
| Clean Energy Standard Surcharge (CES) / kWh | Fluctuates |
| Controlled Water Heater Credit (WHIP) | $2.00 Credit Per Month |
| $25.00 One Time Credit First Month |
*Charged on usage above 1,500 kWh during the months of December, January, February, March, April .
What Determines The Size Of Your Electric Bill?
You and your family are the most important factor in determining the size of your electric bill. So, you should be aware of how much it costs to operate some of the common appliances you find around your house.
To help you better understand the amount of electricity that your appliances consume, we are providing you with a chart indicating the kilowatt-hour use of various appliances for a given amount of time.
The amount of electricity that you use is measured in kilowatt-hours. A kilowatt-hour is 1,000 watts of electricity, which is the same as burning ten 100-watt light bulbs for one hour.
See if you can figure out which appliances you use the most. You may discover ways to cut down on the amount of electricity you consume and save money on your electric bill.
In Need Of Financial Assistance?
If you're facing challenges with your home energy costs, the Home Energy Assistance Program (HEAP) is here to help. HEAP, administered by the St. Lawrence County Department of Social Services, offers financial assistance to eligible households from November through April, ensuring you can keep your home warm and comfortable during the colder months.
To learn more about HEAP and determine if you qualify for assistance, contact the St. Lawrence County HEAP Department,
315-379-2303. Their dedicated team is ready to guide you through the application process and provide the support you need to access this vital program. Don't let energy costs become a burden – reach out to HEAP and take the first step towards a more affordable and comfortable home.
